JetBlue Airways: Service Quality As A Competitive Advantage
نویسندگان
چکیده
منابع مشابه
Quality management: generating a competitive advantage
In the contemporary market, it is now more important for a company's future to make the customer's experience with the product as easy, enjoyable and enthusiastic as possible. For instance, Swiss knifes have multi-functionality and are made in accordance with customer's needs. They have a lifelong warranty on their sharpness and the customer can get it reworked at any of company's outlets world...
متن کاملUsing Service Oriented Computing for Competitive Advantage
Research literature in strategic management indicates that firms may gain a competitive advantage in rapidly changing market environments by concentrating on their dynamic capabilities – i.e., product flexibility and agility in organizational transformation in response to rapidly changing market conditions and customer requirements. Service-oriented computing (SOC) has emerged as an architectur...
متن کاملIntrapreneurship as a Unique Competitive Advantage
Intrapreneurship, a term used to describe entrepreneurship within existing organizations, has been acknowledged in international literature and practice as a vital element of economic and organizational growth, success and competitiveness and can be considered as a unique competitive advantage. The purpose of the paper is, first, to provide a comprehensive analysis of the concept of intrapreneu...
متن کاملInformation Strategy as Enabler of Competitive Advantage
Technology has been continuously improving, causing high business pressures that affect organizations’ current and future competitiveness. Gaining competitive advantage is critical for organizations. Among the various resources which organizations deploy to succeed, information is identified as a crucial resource. The success of organizations depends on the decisions made and the excellence of ...
متن کاملComparative Advantage and Competitive Advantage:
There is a considerable amount of controversy about the model(s) of comparative advantage and its applicability to international business, in particular as a guide to the success of nations and/or firms in international markets. This perception (or understanding) of inapplicability of the model(s) of comparative advantage has lead international business experts to develop new models, or what ma...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Journal of Business Case Studies (JBCS)
سال: 2007
ISSN: 2157-8826,1555-3353
DOI: 10.19030/jbcs.v3i4.4863